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Budget Constraints, Longer Sales Cycles, and Higher Funding Costs Are Not Going Away

Since IBC ended, I’ve seen multiple posts by attendees on LinkedIn commenting how the biggest theme they heard at the show was that customer’s budgets are smaller, sales cycles are taking longer, companies are spending more time evaluating products and services, and CFOs are having more say in the money that is spent.

Many at the show seemed surprised by these observations and are calling this a trend. It is important to understand that this is not a “trend”. It is the new norm and has been for some time. Doing more with less is the new standard. Anyone who doesn’t realize this has not been watching what’s been going on in the market for at least the last 18 months. We’ve seen companies talk about how they’re reducing the highest tiers in their encoding ladders and consolidating compute and storage costs. Every piece of the streaming ecosystem, from glass to glass, companies are looking to do more with less. Listen to my podcast from last month, Episode 70, where I talk about this in more detail.

Even on the content side, we’re seeing companies remove titles from their catalog and be more selective in what they produce and license. So if you haven’t already adjusted to this reality, you better do it fast, because this new way of doing business is not going away anytime soon. I think it’s important for everyone to understand the outside factors that influence the economic conditions of business in general, no matter what industry you’re in.

On Wednesday, September 20th, the Fed left the interest rates unchanged but didn’t rule out a rate hike in November. Due to the 11 other raises the Fed has already done, the cost of capital required to do business, to expand, has gone higher. The Fed said they don’t expect to cut rates next year by as much as they thought they would. They now see the federal funds rate at 5.1% by the end of next year, which is up from 4.6%. So the key takeaway is higher rates for longer periods.

Why is that important to our industry and every other industry? If rates were lowered, those lower interest rates would be a boost to many businesses’ profits as they can obtain capital with cheaper financing and make investments in their operations for a much lower cost. And that’s a really big deal when it comes to growing a business, expanding into new markets, offering more products and services, and not having to do layoffs to cut costs quickly. One company I know that just raised over $100 million, I’m not going to say who they are, but they have a 15% coupon.

If you don’t know what that means, a 15% coupon rate is the fixed annual rate at which guaranteed income security, which is typically a bond, pays its holder or owner. That is a very high rate, at least double, compared to just a few years ago. All individuals, no matter who they work for, have to understand what is driving the industry from an economic standpoint. If you’re back from IBC and you’re shocked that sales cycles are taking longer and budgets are tighter, you need to do a better job of reading what’s going on in the space and what’s going on in the overall economic business climate. That climate has a direct impact on all of our jobs. Who’s hiring, who has to lay people off, who can afford to pay bonuses, do matching 401Ks, etc. is all impacted by economic conditions.

Everyone has seen the layoffs that Disney has done over the past 12 months and with all the money they have lost in their DTC business, no one would be surprised. But even Netflix, who has projected they will have at least $5 billion in free cash flow this year, did two rounds of layoffs. Even a company as profitable as Netflix has to cut costs. At the end of Q2, Netflix had $8.6 billion in cash and short term investments. Their gross debt stood at $14.5 billion and they paid $174.8 million in interest during the the quarter, which annualizes to about $700 million. Netflix has plenty of cash to pay their interest but still needs to save money where it could.

Doing more with less is the new standard and that is not going to change in 2024. If you haven’t adjusted to the new reality in the market, you need to. The current economic conditions tied to lending money, market caps, stock prices, and profit and loss are the new metrics being used by companies to make decisions on how they stabilize, grow, or in some cases simply try and survive the current economic climate.

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Episode 69: NFL Streaming Kickoff: Detailing How YouTube, ESPN, Peacock, Amazon and Xfinity Did With Opening Weekend


Podcast episode 69 is live. This week I recap the opening weekend of the NFL season reviewing streaming services across YouTube (NFL Sunday Ticket), ESPN (Monday Night Football), Amazon, (Thursday Night Football), and Peacock (Sunday Night Football). I document why YouTube came out on top, the problems Amazon and Peacock had, and the complete outages that took place on Xfinity and Shaw.

Disney, Netflix, Paramount, Fubo, Vevo and Others Headline the Streaming Summit Event

From the business of FAST, to the latest in ad tech, encoding workflows and delivering live events at scale, we’ve got a great lineup of speakers for the Streaming Summit at NAB Show New York, October 24-25. You can check out the entire conference program online and I will be adding another 10-15 speakers to the website.

👉 Jeremy Helfand and Jamie Power from Disney discussing the latest in the ad tech stack and the needs of global marketers
👉 Nick Krzemienski from Fubo and Nishant S. at Paramount discussing the best practices for delivering live video events at scale
👉 Hedvig Arnet at Vevo discussing the latest monetization and viewer engagement strategies for FAST services
👉 Sujana Sooreddy from Netflix leading a panel on transcoding architectures, technologies, and best practices

Please contact me if you would like a discount code to register for the event! #streamingmedia #streamingsummit #nabshowNY #SVOD #AVOD #paytv #cordcutting

Amazon Says TNF Averaged 16.6M Viewers Across “All Media Platforms”, but Doesn’t Provide Any Transparency

Amazon says that according to Nielsen’s custom Integrated Live Streaming Report, Prime Video averaged 16.6 million viewers (AMA) for the Thursday Night Football kickoff game of the Vikings and Eagles across Prime Video, local broadcast outlets, Twitch, and NFL digital properties. That’s not a dedicated streaming-only number. Also, Amazon does not define what a “viewer” is so if the game is auto-playing on the home page and you visit the home page but don’t click on the video, are you a viewer? We don’t know. There is zero transparency in the numbers.

These numbers are NOT comparable to previous games or streaming of other live sporting events since Nielsen has revised their formula and is using Amazon’s first-party data in determining the official viewership of TNF games. Last year, Amazon’s internal data showed viewership 18% higher than the Nielsen numbers for the 15 regular-season games broadcast on Prime Video.

It’s pretty amazing to see Nielsen sacrifice its most valuable selling proposition, impartiality, just for one client and one sports league. Any partner of Nielsen’s and other large clients and sports leagues looks like they don’t matter to Nielsen when they change their rules for one customer.

It has been reported that Nielsen has made a similar effort to utilize data from streaming platforms from other networks who have reported to the media that Nielsen has given them no actual information on how it would work and kept them in the dark. If there is one thing Nielsen isn’t known for it’s transparency. Nielsen calls out that the current way they do measurement, by integrating first-party viewing signal, is “presently not accredited” and is “undergoing review by the Media Rating Council.” In other words, the data is not to be trusted.

Amazon is calling this the “most-streamed NFL game in history”, with a * calling out that is, “based on device AMA, inclusive of Prime Video, Twitch, and NFL+.” I don’t even know what that means. I would expect it to be the largest streamed NFL game but Amazon doesn’t say what the streaming-only viewership numbers were. And, this is very important, they don’t say how many had a good quality experience. When you compare your viewership numbers to cable TV, where the experience is the same for everyone, versus streaming where a larger portion of your users could have had a poor experience, that is not apples-to-apples.

Also, I’ll put this out there. In more than 3 years of inquiries to Nielsen, they have never once replied to any of my questions. I hear this from other media outlets all the time as well. There is a reason why they don’t like talking to the media, they don’t want to be asked hard questions.

Episode 68: The Implosion of The Pay TV Market as Blackouts, Increasing Carriage Fees and Cord Cutting Destroy Legacy Business Models

Podcast Episode 68 is live! This week we detail how the current model of licensing broadcast networks to pay TV distributors is completely broken. With a recent blackout on Spectrum due to a licensing dispute with Disney and a current blackout on DISH due to their dispute with Hearst, the methodology of how content is valued needs to change. We discuss what consumers want from streaming services, how they want to aggregate them, the business models that work best, and the ridiculous fragmentation fans have when watching sports-related content.

We also highlight the recently announced layoffs from Roku, Nielsen and the new financial numbers that Warner Bros. Discovery, Netflix and others have put out tied to revenue and free cash flow, due to the impact of the SAG-AFTRA and WGA strikes.

Companies and services mentioned: Charter Communications, Spectrum, The Walt Disney Company, Roku, Tubi, Fox Corporation, YouTube, Nielsen, DISH Network, Hearst, National Football League, DIRECTV, Peacock, Comcast, Warner Bros. Discovery.

Executive Interview: Roku Discusses the Latest Advertising Metrics, Formats and Trends Across FAST and AVOD

For my latest “Executive Interview” podcast, I sat down with Dan Robbins, VP of Ad Marketing and Partner Solutions at Roku who joined me for a discussion about the latest challenges and opportunities with advertising across  SVOD and FAST services. We discuss the measurement side of advertising, the powerful role of big data and integrated platforms in delivering accurate and consistent results and what brands are demanding for targeting. Dan also details Roku’s vision for TV advertising, new creative ad formats and why Roku decided to build Roku branded TV’s with a third-party manufacturer. Learn the complexities of the rapidly evolving advertising market and the multitude of opportunities waiting to be seized. You can listen to the podcast here.

YouTube Scores a Touchdown With Week One of NFL Sunday Ticket Streaming

YouTube had a great first week streaming their NFL Sunday Ticket package and executed the games with a few technical errors that, from what I can tell, didn’t impact the majority of users. [See my live blogging from the day here: Live Blogging NFL Sunday Ticket on YouTube: Streams Live, Multiview Looking Good] Nearly all of the user complaints were tied to things out of YouTube’s control, like blackout rules, or were as a result of users not understanding that multiview wasn’t supported on desktop and mobile.

YouTube has been very clear with its support pages and promoting what the service would and would not provide. There were some issues on YouTube’s side with location services not working right, pixelated streams [1], [2] and playback errors [1], [2], [3], but that is to be expected across a large group. How large exactly the audience was we don’t know and it is unknown if YouTube and the NFL will put out any viewership numbers post-week one.

The largest complaint by far was users not understanding the blackout rules and blaming YouTube for games they could not see, which the NFL is responsible for, based on the deals they cut with the broadcast networks. There were tons of users asking why they could not select the games they wanted to see in the multiview windows and suggesting YouTube should be able to do it since DIRECTV had this feature for many years.

What consumers don’t understand is the underlying tech and how different it is between what DIRECTV previously offered and what YouTube TV is doing today. From what I recall, DIRECTV had one channel with 8 games and one with 4 but you couldn’t choose the games. Using DIRECTV through their app or using a web browser you could select games but it should be noted that DIRECTV had the NFL Sunday Ticket contract for 28 years. This is YouTube’s first year.

YouTube TV employees have already been quoted online saying, “Over time, we’ll refine and add more functionality to multiview, including the option to customize your own multiview streams.” So that functionality will come and the user experience will improve. Overall the experience was a good one for most users and there were no outages I saw from any of the games. This contrasts with outages by Xfinity [link], NFL+ [link] and Shaw [link] that lasted hours.

I’m rooting for the Google and YouTube TV teams to have great execution every week throughout the year. If they can keep any technical issues to a minimum, and short-lived, plus provide accurate and timely support, it helps the entire streaming industry. If YouTube TV has any widespread problems with streaming the NFL Sunday Ticket, the backlash from many will be that streaming is not ready for prime time and can’t be used as a replacement to broadcast TV distribution and that would hurt the entire industry.